Support
Eastbase Kits is run by a small studio — you'll get a reply from the person who built your kit, usually within 1–2 business days.
Operated by Eastbase Studio · Updated July 2026
How to reach us
Email support@eastbase.studio for anything — setup trouble, license questions, refunds, or a kit that isn't behaving. Include the email you bought with, the kit name, and what you expected vs. what happened; that's usually everything we need to help in one reply.
Where's my license key?
Your license key is in the receipt email from Lemon Squeezy, sent right after checkout — check spam and promotions folders first. Once you have it, redeem it on the redeem page. Can't find the receipt at all? Email us and we'll look up your order.
Downloading your kit again
Kits can be re-downloaded anytime — redeem your license key again on the redeem page, or find the kit in your account once you're signed in. There's no re-purchase, ever.
Stuck on setup?
Every kit ships with customization, deployment, and troubleshooting guides inside the download. If you'd rather not debug it yourself, the setup service exists exactly for that — we set the kit up with you or for you.
Refunds and licensing
The Refund Policy and Kit License cover the details, but the spirit is simple: if a kit doesn't do what we said it would, we'll fix it or refund it.