Helm turns a flood of emails, chats, and tickets into a shared inbox your whole team can actually keep up with — with automation doing the boring parts.
Support chaos isn't a volume problem — it's a visibility problem. Helm answers the three questions every queue asks.
Every conversation has one visible owner. No more reply-all archaeology.
Collision detection shows who's typing before you are.
SLA clocks sort the queue by what's actually urgent, not what's newest.
The tools that turn 'who's got this?' into 'already handled'.
Email, chat, and social in one queue — with collision detection so two people never reply at once.
Route, tag, and draft replies to the repetitive stuff automatically.
Answer the FAQ in one keystroke, on brand.
First-response time, CSAT, and workload — the numbers leadership actually asks for.
Deflect tickets with help docs your team keeps current.
Every channel your customers use, in one shared inbox
“We went from dreading Mondays to inbox zero by lunch. First-response time halved in the first week — and the team actually likes support now.”
Start free for 14 days. No card, no setup call required.
For small teams getting organized.
For teams that live in support.
Yes — the importer brings conversations, tags, and saved replies across, and keeps your old tool read-only until you're sure. Most teams switch over a quiet afternoon.
Only agents who reply. Viewers — engineers checking a thread, founders lurking on CSAT — are free and unlimited.
Not unless you tell them to. Automations route, tag, and draft; auto-send is opt-in per intent, and every automated reply is labeled and reviewable.
Your inbox goes read-only — nothing is deleted, nothing auto-charges. Export everything anytime, or pick a plan and carry on where you left off.
Start free in minutes — bring your email, chat, and tickets into one place.
14-day trial · No credit card required